Challenge

Knowing there was a high demand for tattoo removal services, Ray Studios opened its Paris studio in January 2022 before expanding across France, Spain, and Belgium later that year. It had to quickly start taking payments in an easy way for the team to manage, and it also needed to be able to keep track of business development.

In France, tattoo removal is listed as a medical procedure, which means there are separate payment protocols for the doctors and staff. Ray Studios looked for a solution to evenly split payments at the time of the transaction.

Solution

In October 2021, Stripe suggested to Ray Studios that Square1 could help find a solution that would make accepting payments as straightforward as possible. Square1 took on the challenge and implemented Stripe Payments within a single week. It also trained the studio team to use Stripe Terminal and provided a workshop for the back-office team on the reporting capabilities of the Stripe Dashboard to gain visibility into business performance. Once the testing was complete and the team was comfortable using the system in their own environment, they were ready to go.

It was at that point that an unforeseen use case arose: Ray Studios needed a way to reach out to customers who had forgotten their credit card or who were experiencing payment problems, so that they could pay later remotely rather than having to come back in the same day.

About Partner

Square1 is an award-winning creative web and mobile software development company with offices in Ireland, France and Spain, and the first agency listed in the Stripe Partner Program. Providing consultative and integration support for businesses looking to update their payment experience, Square1 identifies the right mix of Stripe products to use, supporting an existing development team or doing full “hands on keyboard” development. It has helped over 120 Stripe users to date.