Challenge
In 2022, Hyundai France launched three projects that reflect new opportunities for digital sales. Square1 was chosen to create a web portal allowing the Hyundai team to manage its various connected accounts, and to support the team with onboarding their dealers. Hyundai France needed a simple management system that would cater to its diverse group of dealers and customers, while ensuring that existing systems had all of the required information for day-to-day operations, this is where Stripe Connect came into play.
With a network of over 180 dealers operating throughout France, Hyundai faced the challenge of complex payment flows, with multiple stakeholders and legacy software applications involved. A lack of a unified view of payments was a significant problem that our team at Square1 aimed to solve, utilising the Stripe services.
his issue resulted in inefficiencies in payment processes, making it challenging for Hyundai to manage their payments effectively and make data-driven decisions regarding their payments. We understood that this problem needed an innovative solution that would streamline payment processes and provide real-time insights into payment transactions. The platform would need to support not only deposit payments for cards, but allow new services to be added.
Solution
To overcome this challenge Hyundai turned to Stripe Connect and Square1, to develop a web portal for Hyundai's French business that unifies the view of payments across multiple parts of their operations.
Our team of expert software developers implemented this innovative system to improve efficiency and streamline payment processes, while allowing Hyundai to manage complex payment flows from customers to dealers, as well as providing Stripe’s user-friendly Know Your Customer (KYC) tools to make onboarding and regulatory compliance much easier.
Square1 integrated a web application to monitor payments from all customers, utilising three profiles, the first being for Hyundai headquarters as the admin, the second as the salesman of the dealership and lastly as the legal manager of several dealerships, who can see all relevant dealer transactions.
These profiles allow Hyundai to view transactions and to send a deposit payment link to the end customer, the headquarter admin is able to create a new dealer and user at any time, ensuring a smooth dealer management process.
Results
In addition to unifying the view of payments, the payment management system developed by Stripe and Square1 also played a crucial role in supporting Hyundai's launch of a new car service subscription model.
Bringing together disparate systems under a consolidated, centralised roof. The tool provided real-time insights into payment transactions, making it easier for Hyundai to manage their subscription model efficiently.
The payment management system enabled Hyundai to generate aggregated reporting and management, giving them a comprehensive overview of their payment transactions. This has proven to be a valuable asset in monitoring business performance and addressing customer queries.
By using Square1's payment management system, Hyundai has been able to optimise their payment and dealer management processes further solidifying their position as a leading automotive company in France.
About Partner
Square1 is an award-winning creative web and mobile software development company with offices in Ireland, France and Spain, and the first agency listed in the Stripe Partner Program. Providing consultative and integration support for businesses looking to update their payment experience, Square1 identifies the right mix of Stripe products to use, supporting an existing development team or doing full “hands on keyboard” development. It has helped over 120 Stripe users to date.
